Privacy Policy

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

a) Personal Data You Provide Directly:

When you fill out a contact form or request a custom trip, you may provide us with:

• Identity Data: Full name, email address, phone number, and city/country of residence.
• Travel Planning Data: Information about your travel companions (e.g., parents, children), age, and specific travel preferences.
• Sensitive Personal Data: To provide our specialized "Pilgrimage Plus" and "Health & Wellness" services, we may ask for information related to your physical health, mobility limitations, dietary requirements, or age. We only collect this with your explicit consent to ensure we can plan a safe, comfortable, and accessible journey for you.

b) Information Collected Automatically (Usage Data):

When you visit our Site, we may collect information automatically from your device, including:

• Your IP address
• Browser type and version
• The pages of our Site that you visit
• The time and date of your visit
• This data is collected via cookies and similar technologies.

2. How We Use Your Information

We use the collected data for the following purposes:

• To Provide and Manage Your Trip: This is our primary purpose. We use your Identity, Travel, and Sensitive Data to design, book, and manage your entire itinerary, including accommodations, transportation, and special arrangements (like helicopter services, palkis, or accessible rooms).
• To Communicate With You: To respond to your inquiries, send you itinerary proposals, provide updates on your trip, and request feedback.
• To Process Payments: We use third-party payment processors to handle payments. We do not store your full credit card details.
• For Legal and Safety Reasons: To comply with mandatory requirements (e.g., Char Dham Yatra registration) and ensure your safety and health during the journey.
• To Improve Our Services: We use Usage Data to understand how visitors use our Site so we can improve its functionality.

3. Who We Share Your Information With

We do not sell your personal data. We only share your information with the following third parties who are essential to making your trip happen:

• Hotels & Accommodations: To make your bookings.
• Transport Providers: Including car services, helicopter operators, and other transport partners.
• Permit & Registration Offices: As required for certain pilgrimages (e.g., Char Dham Yatra registration).
• Payment Processors: To securely process your payments.

We only share the minimum information necessary for them to perform their service. For example, a hotel will receive your name and dates, but not your detailed health history.

4. Data Security

We are committed to protecting your data. We use commercially reasonable administrative, technical, and physical measures (such as SSL encryption on our Site) to protect your personal information from unauthorized access, use, or disclosure.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by Indian law.

6. Your Data Rights

You have the right to request access to, correction of, or deletion of your personal data. If you wish to exercise any of these rights, please contact us at reetu@livingearthjourneys.com.

7. Children's Privacy

Our services are not directed at individuals under the age of 18 ("Children"). We do not knowingly collect personal information from children. If you are a parent booking a trip with your children, we will collect their information only as necessary for booking and with your explicit consent.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: reetu@livingearthjourneys.com